1 Day No Sanding
Wood Floor Refinishing System
Frequently Asked Questions Pages
Ask Your Self this question:
Should I Do This Once with OC DustFree & get a 25 Year warranty,
Or do this every 5 years with another refinisher?
Q) Are You A Franchise?
A) NO. We are a second generation, American family-run business since 1951, with over 125,000 satisfied customers. We like to say “Our Family Serving Your Family for 50 plus Years”. We are not some “Johnny come lately” with no contractor’s license that took a one week course on how to buff/screen and recoat wood floors using cheaper, less quality urethane. We’ve seen some companies even use acrylics, like Mop & Glo or Refresh on your floors.
IN CALIFORNIA YOU MUST HAVE A CONTRACTORS LICENCE TO REFINSH FLOORS IN ANY WAY
Most of the “Other Guys” are operating illegally, with no contractor license, no liability insurance, no workers’ compensation insurance, and no employee background checks. In the last year or so…they have bought a franchise that “trained” them for a week or two and are now working on wood floors with inferior products and methods. SEE THE WORST CHOICE FOR YOUR FLOORS AT THE END OF THESE FAQs.
Q) Who Are Our Basic Customers?
A) People that:
- Have floors that do not need a full sand and refinish, just a cleaning, refreshing, and recoating.
- Have allergies and do not want any amount of dust or odors.
- Have engineered wood floors with a wear layer that is too thin for a full sanding refinish.
- Have an engineered floor with a wear layer they want to save from a full sand refinish.
- Have Hand-scraped or distressed floors that cannot be fully sanded and refinished.
- Have a solid wood floor that has been sanded too many times before and cannot be sanded again.
- Do not have the time out if the house, or do not want the hassle of a full sanding refinish.
Q) What does 1 Day No Sanding™ do?
A) This a chemical wash and pumice-based abrasive process to prepare the existing finish to receive a coat of a Premium Finish which is water-based urethane. The purpose of systems 1-5 is not to remove the existing finish, but to soften and clean the surface, then seal the surface and prepare it to receive a new coat of color and finish. The contaminated existing finish may come up, due to the abrasive pumice if it does not have a good bond to the wood, but the purpose is not to remove the existing finish, and removing the finish is not necessary.
Q) COMPETITION–Can your competitors offer the same system?
A) WE HAVE NO COMPETITORS…NO ONE CAN DO WHAT WE DO! No other licensed or non-licensed contractor can offer anything close to what we can! We pioneered this system starting about 15 years ago and continue to improve and add benefits for our customers… 25 Year warranty. Some contractors say they can offer a similar service, but they cannot. Over 125,000 satisfied customers. We are licensed! See our “How To Compare Contractors” and “Worst Choice for Your Floors” pages.
Q) What are the 7 steps of the 1 Day No Sanding™ system?
#1- Clean the floor with a water-based pumiced cleaner.
#2- Rinse the floor to remove cleaner.
#3- Clean the floor with an alcohol-based pumiced cleaner.
#4- Rinse the floor to remove cleaner.
#5- Repeat first 3 systems if necessary.
#6- Seal the floor and prepare the existing urethane to accept color and the new urethane.
#7- Apply the Brunswick Bowling alley urethane. (satin, semi-gloss, or gloss).
Q) Will it work on engineered wood floors?
A) Absolutely! In fact, 1 Day No Sanding™ is the only method that can refinish an engineered wood floor, offering multiple finishes and the ability to alter the color. Because the wear layer is so thin, you can’t afford to sand it. We only affect the layer above the wood. This is perfect! If you maintain the finish you won’t wear out the wood.
Q) Will it work on Hand-scraped hardwood floors?
A) In fact, because you cannot sand hand-scraped or distressed wood floors, 1 Day No Sanding™ is the only method that can refinish these types of floors. Handscraped / Distressed floors respond best with our system.
Q) Will it work on hardwood that has been sanded before and is too thin to sand again?
A) In fact, we feel 1 Day No Sanding™ is the only method that can refinish sanded wood floor because the wear layer is so thin, you can’t sand it again. We only affect the layer above the wood, no wood gets removed.
Q) Can you cure sun-bleached areas and faded areas under area rugs?
A) YES, NO, and sometimes 100%. We apply several coats of our color to match and blend the faded areas, then one or two coats to all the areas to get them as close as possible. In all cases, the results will look better than they did before.
Q) Can I get an idea of how my floor will look?
A) Wet a paper towel. Rub it on the worst areas of the floors. In 5 seconds, before the water begins to dry, you will get an idea of how the GLOSS finish will look, without any color work.
Q) Will it fill holes in the floor?
A) No and Yes. We will fill the holes left from the nails in the tack strip from a previous carpet installation and the staple holes. However, it will not fill bevels between boards or major gouges in the wood from previous problems.
Q) Will it get rid of scratches?
A) 1 Day No Sanding™ is focused on the existing finish. If the scratches are in the finish, they will be removed. If the scratches are in the wood, they will not be removed. 1 Day No Sanding™ only works on the finish, not on the wood itself. We have developed a Recoloring System – – which is a method to color not only the scratches, but to refresh the color of the entire floor. See the web site www.1daynosanding.com for all the details.
Q) Will my floors look like “brand new” when the 1 Day No Sanding™ is completed?
A) …Your floor will look a lot better after the process…but not like “Brand new”
Q) Will my floors look just like the floors in your before and after photos?
A) …All floors are different no 2 are exactly the same.
Q) Will the new finish be streak free like a factory finish?
A).. The factory finish has been sprayed on several times in very thin coats. The in-home, hand-applied custom finish has “levelers” to assist in leveling out streaks.
Q) Will the final finish have streaks?
A) Maybe yes, Maybe No. …Streaks are a part of wood floor finish just as brush marks are part of wood work painting. Some show more than others depending on may factors. Satin finish has a tendency to streak more than semi-gloss or gloss. Some woods emit a chemical reaction that caused streaks. When we see that there may be a possibility of streaking, we will add additional levelers in order to minimize streaking as much as possible. We make every possible attempt, as a quality painter does, to prevent streaks.
Q) How durable is it?
A) This is a question of appearance retention. We experience the Brunswick premium finish will last a long time. You may still scratch the surface, but considering the whole floor, we are confident you will experience satisfactory appearance retention for years.
Q) Will my wood floor strip ends “peak” or “split” after the 1 Day No Sanding™ system?
A) Not likely….All floors are different, less than 1 % of the floors do have some “end peaking” and those settle down after a few weeks. To completely eliminate ”end peeking”, the entire floor would have to be sanded.
Q) 25 YEAR RESIDENTIAL WARRANTY? Exactly what is the 25 year wear and no dulling warranty?
A) Our normal process adds 3 to 6 coats of protection to your floors. Same as we apply on bowling alleys, gym floors, dance floors and commercial floors. Those floors receive extremely high usage and need recoating every 6 to 8 years. Use that as a guide as to how long will the finish last on your floors. Home use traffic is much less.
Q) GUARANTEE 100 % -What if after the 7 System 1 Day No Sanding™ job is completed per the contract, I just do not like the way it looks, and I want my floor to look better?
A) The only way to make your floor look better after we perform the 7 system is by sanding your floor. If, after we complete the 1 Day No Sanding™ system per our contract, and you live with the floors for 7 days, we will credit you 100% of what you paid for the 1 Day No Sanding™ system towards an OC DustFree sanding. The sanding charge is normally twice the 1 Day No Sanding™ charge.
Q) GUARANTEE 100 %? Do you guarantee against certain negative appearances which may pop up during the process or after, like clouding, cracking, peeling or streaking?
A) Cracking, peeling and streaking are all guaranteed. If there is any cracking, peeling or streaking, we will credit you 100 % for the 1 Day No Sanding™ expense, and charge you to sand the floor. The sanding charge is normally twice the 1 Day No Sanding™ We do not guarantee against clouding —- clouding is generally a condition of maintenance.
Q) What should I do if I’m not sure if I should 1 Day No Sanding™ or sand my floors?
A) If you want a “like new” floor, with an exact stain color, and your floor can be sanded and you should get your hardwood floors DustFree sand refinished. Most floors and most customers do not need or want their floors to be “like new”, but just better. With the introduction of Color Refresh, the need to sand floors is less and less.
Q) I think I have nice wood under my carpet, what can I do?
A) We’ve been very pleased to find out that protecting the wood underneath, is one of the great qualities of carpet. In our area, we’ve been blessed with really good wood that was installed from the 1930s to 1970s. The wall-to-wall carpet has protected it beautifully. We’ve found that when we take up the carpet, we can, with only a little extra work, fill the nail holes from the tack strips and repair isolated damage.
Q) What happens after you take up the carpet, pad and tack strip?
A) Most of the time, the hardwood floor underneath is not damaged and we can proceed with the 1 Day No Sanding™ If there are boards that need replacing, it will be extra time and extra cost depending on the exact conditions. Normally, the pad is adhered to the floor with staples, which we pull out and fill the holes, included in the quote at no extra cost. Sometimes the pad has adhered with adhesive that causes the urethane to come off the floor when removing the pad. If the damage is light, we proceed with no extra cost to the customer. If the floor has excessive urethane damage & some wood floor damage it may be best to do a DustFree Sanding™ that will make the floor come out like new.
Q) Will it remove paint?
A) System 1 will loosen the paint, but it is our technician who will use different chemicals and abrasive pads to remove the paint. It will not remove paint on a gym floor. It has removed sprayed paint, but not 100% of the time. Excessive paint removal takes extra time and extra labor costs, your technician will advise you before they start.
Q) How can I find out more about the process?
A) 1daynosanding.com. This website will give you a complete history of the work completed, and also let you know about jobs in process. There are pictures of paint removal, the floors after System 1, 2, and 3, the Color System, floor repair – just about everything we do.
Q) Can you repair localized damage?
A) We have replaced boards, hand-scraped boards, hand sanded boards, stained the affected areas, and then performed the 1 Day No Sanding™ process on the entire floor. If you don’t expect a perfect match of new wood to old it works beautifully. Opting for the Color system increases our ability to repair localized, damaged wood.
Q) How do you deal with stair treads and risers?
A) We do stair treads and risers by hand.
Q) What is curing?
A) Curing is associated with the Brunswick Premium Urethane finish and is the hardening of the urethane. It hardens from the top down. Therefore, the urethane may feel dry, but it isn’t hard. As the hardening continues downward, the urethane is curing. The urethane is more than 50% cured in 6 hours, 90% cured in 24 hours. 100% curing occurs in 48 hours.
Q) Do you do gyms?
A) Traditionally gyms are refinished each year by “screening” the floor and applying a coat of oil-based urethane. That is a 2 system process. Ours is a 6 system process. We think we will prove that our process is superior and will reduce the long-term cost, because it may be possible to make the refinishing bi-annual instead of annual. We only use the Premium Urethane on gym floors or other commercial spaces.
Q) Why is it that your stripping process doesn’t eliminate the original finish? Wouldn’t it be easier to start the refinish with raw wood?
A) You don’t need to remove the finish. You need to prepare it to receive another coat of finish. Any finish that is present after system 1-4 has a good bond and is providing protection for the floor. We add to that protection. There isn’t any reason to remove all of the finish.
Q) Can you plug into the wall?
A) The 1 Day No Sanding™ machines plug into the wall – they use 110 power.
Q) Should I install new quarter rounds?
A) If we are taking up carpet and pad, probably the existing quarter round has already been taken up. In this case you can install new base or quarter rounds after 72 hours.
Q) Tell me about possible paint/damage to 1/4 Rounds or Baseboards?
A) NEVER USE TAPE ON WOOD FLOORS! As long as you do not use any type of tape on the wood floors, you can paint or touch up the baseboards or ¼ rounds in 72 Hours. It is not possible for us to properly apply the system near the edges of the rooms without making contact with the baseboards or ¼ rounds. We do our absolute best to be as neat as possible, but please plan to do some touch up painting. We are not responsible for any damage to baseboards or ¼ rounds….Again…… NEVER USE ANY TAPE ON ANY WOOD FLOORS!
Q) Do you “mask” the baseboards or 1/4 rounds?
A) NO…..Some customers do their own masking. Be aware if you “mask”, the probability of the urethane coating and the urethane on the masking tape may become one surface. Before removing the masking tape, use a sharp blade & cut between the bottom of the baseboard and the tape. This will help you avoid the possibility of removing some of the urethane from the wood flooring when taking off the masking tape.
Q) Will it get rid of pet stains?
A) No and Yes…. If the stains are in the finish, yes, but if the stain is in the wood it will probably not come out. Using the Color System, we try to darken the entire floor so the stains are not as obvious. There are other options to deal with pet stains and other discoloration. We can also replace boards to help resolve the problem, at an extra cost.
Q) Does it change the color of the floors? How will my traffic areas look?
A) Normally, before the wood wear layer is damaged, it will look gray. The gray color is dirt, and will be removed. However, you may be left with a different wood color. This is especially obvious if the wood has been stained, or pre-finished. If the wood is natural, the results will be much better. Do the wet paper towel test and see if the results will be satisfactory for you. If you have requested the Color System, the technician will work to recolor the damaged areas. This may involve one treatment of the damaged areas, and then an enhancement of the entire floor.
Q) Will the gray areas in front of my sink be eliminated?
A) Probably not. These gray areas are caused by the deterioration of the finish which then permits dirt to build up and/or water damage. We get the dirt out, but the gray areas may still be visible, even if they are greatly improved. If it is water damaged, we may be able to Color the individual boards.
Q) There are black spots in front of my sink. Will they come out?
A) Probably not. These are most likely caused by water and there is resultant wood damage. Do the wet paper towel test and see if the result will be satisfactory.
Q) Is 1 Day No Sanding™ able to change the color at all?
A) Our process alone, removes the dirt on the floor. This may slightly lighten the color of the floor. We use our color process to enhance the existing color tone, or to moderately change the color. Up to 4 coats may be applied.
Q) Can I alter the color of my floor?
A) Yes, our color refresh system can alter the color of your floors. The results are the best when going from a light floor to a dark floor. We will apply color in layers. Each layer will slightly intensify the color but also reduce the amount of grain that shows through. This is most evident after the third or fourth coat of color. We don’t recommend more than four coats of color.
Q) Can you make my floor color look darker?
A) We can alter the existing color of your floor to a darker richer tone, each application (up to 4 coats) of our color enhance will darken your floor by a shade. Up to 4 coats is included in the price quote. We offer this as a custom feature, you may choose from 1 to 4 coats to get the tone.
Q) Can you make my floor color really dark with the no sand refinish?
A) No, We use a color refresh and we are not staining the wood. Our system is a slight shade/ tone alteration so it would take many coats, resulting in a loss of visible wood grain, and many hours of dry time in between coats.
Q) How can I get my floor color really dark and chose the exact color?
A) The only way to get the color really dark is to DustFree sand and refinish your floors.
Q) I have been waxing my floor. Can you do the 1 Day No Sanding™ process on this floor?
A) Yes! Over the past few years, we’ve figured out how to remove wax. We’ve developed a system which treats the floor and removes the wax. Then we do the rest of the 5 system process. Wax is not only applied as wax, but is also available in any of the quick polish products. It is most helpful if you can tell us what, if anything, you’ve been putting on your floor. Once in a while the wax has penetrated deep into the wood, and even after we use the wax remover, seal, color & urethane the floor, the wax wicks up to the surface. In those rare occurrences the urethane may start to peel off, and the only solution would be to sand the floor. This is covered under our guarantee.
Q) The grain is black. Will this come out?
A) Probably not. Take a wet paper towel and rub it on the grain. If the towel becomes dirty and the grain lightens, we will improve the condition of your floor by 1 Day No Sanding™.
Q) I understand the floors are not completely stripped of the existing finish – wouldn’t this lead to a bit of unevenness if some of the original finish comes off and some doesn’t?
A) We haven’t had a problem with unevenness. The abrasion of the pads in system 1-4 has a smoothing action – something like wet sanding. Any unevenness from previous finishes is improved by the filling nature of systems 4 & 5.
Q) I have used an acrylic polymer. Can you perform the 1 Day No Sanding™ process over this finish?
A) 1 Day No Sanding™ will adhere to an acrylic polymer, but we don’t remove the acrylic polymer, and therefore anything below the acrylic polymer – dirt, hair, etc. – will not be removed.
Q) What is Orange Glo?
A) As I understand it, they are an inexpensive acrylic polymer. Other acrylic polymers include Mop N’ Glo and shoe polish. It bonds to the floor, and is not removable without sanding. If you are using Orange Glo, we need to be very careful to prepare your floor well. If we are performing the 1 Day No Sanding™ process over Orange Glo, expect to need an extra coat of urethane. Orange Glo comes up in chips. It isn’t necessary to remove all of the Orange Glo, we can go over it, but the chipped areas show as depressions. This is greatly improved with an additional coat of urethane.
Q) Do you remove Orange Glo when you perform the 1 Day No Sanding™ process?
A) Orange Glo chips when the bond is breaking. Sometimes the abrasive pads will increase chipping, but it will never take all of the Orange Glo off. Chipping leaves depressions which may not be filled by the bonding coat and urethane coat. A second coat of urethane helps with this problem.
Q) I have gaps between the boards, will the 1 Day No Sanding™ process fill these gaps?
A) Most wood gaps are there to compensate for normal expansion and contraction.
Q) Can you perform the 1 Day No Sanding™ process over varnish? Shellack?
A) Yes and yes.
Q) My finish is chipping. What will happen during 1 Day No Sanding™ A) The abrasive pads may remove more of the finish, but if the chipping continues after system 3, you should think about sanding your floor. If the existing finish appears chipped, but the chipping has stopped, you should consider getting a 2nd coat of our Premium Urethane to help fill the depressions.
Q) My existing finish is peeling. What should I do?
A) Peeling is worse than chipping. When a finish is chipping, there is some bond to the floor. When a finish is peeling, there is no bond to the floor. If after system 3, there is still finish left on the floor, then the floor should be sanded.
Q) Isn’t oil-based urethane better than water-based urethane?
A) There are no oil based urethanes in California. For a long time oil-based urethane was considered better than water-based urethane, but that was a long time ago. Especially over the past 11 years, the water-based urethane manufacturers have improved their products. We feel that the water-based product that we use is much better than the available oil-based products. It is harder, longer lasting, and clearer. It is used by Brunswick on their bowling alleys. Also, it costs about 12 times more than oil based urethanes (up to $ 150.00 per Gallon).
Q) What finishes and sheens are available?
A) We have 3 sheens available: satin, semi-gloss, and gloss. Used in heavy duty commercial spaces like gyms. Semi-gloss – has a lot of sheen but doesn’t look like glass. It can be used commercially or residentially. Satin has very little sheen, but creates a beautiful, mellow floor tone. It is our most popular of the finishes, is best for hiding dog scratches, and adds a nice patina to the wood. Matte is not recommended as it has no sheen and appears to be no finish on the wood. We have used this in museums only.
Q) If I have dogs and children, which sheen is best?
(A) Satin. The more gloss, the more reflective, and the urethane will show more scuffs and scratches.
Q) Will you move furniture?
A) However, furniture is one of the determining factors of the cost. If there is little, if any furniture, the price will be very low. If there is furniture, but it can be moved to a room that we are not refinishing, the price is a little higher. If there is furniture and we can’t move it out of the room, we will have to do 1/2 of the room, then move the furniture to the other half, and your job will be the most expensive option.
Q) How long will the odor last?
A) The odor is minimal. We spent days refinishing community centers, gyms, churches, pre-schools, all while occupied as we worked. There was one complaint about odor and after a half hour, the complaint evaporated along with the odor. The more coats of Color that are applied, the longer the odor will last.
Q) How long until I can walk on the floor?
A) You can walk on your floor in fresh socks, in about 4 hours. With shoes, in about 8 hours. It would be nice to give the floor 24 hours until the furniture is replaced. The floor is 90% cured in 24 hours.
Q) How long until I can put my area rugs back?
A) Depending on the backing and cushion you are using, best to wait 2 weeks for the top coat to be fully cured.
Q) What should I do with my dog?
A) It would be nice for your dog to have an overnight.
Q) Can I be in the house?
A) There is no problem with odor, but you shouldn’t walk on the floor while we’re doing the work. At the least, you’ll introduce dirt to the processed floors. You can walk on the floors in socks 4 hours after the technician leaves. You can walk on the floors in shoes after 8 hours, and move your furniture back after 24 hours.
Q) How can a sanding price be less than or equal to a 1 Day No Sanding™ price?
A) It can’t. It is impossible for a sanding price to compare to a 1 Day No Sanding™ price because of the difference in the cost of labor. Sanding is very labor intensive. 1 Day No Sanding™ is labor efficient. If the pricing is close, you need to find out what the hidden charges may be. Are they moving the furniture out of the room? Are they moving the furniture back into the room when they are done? Are they using high quality, water-based products? (Urethane costs vary from $5.00 to $150.00 per gallon.) Will there be odors? Are the products environmentally friendly? Are they insured? Licensed? Workers Comp? Bonded? Employee back ground checks? …Protect yourself.
Q) Is it really 1/2 the cost of sanding?
A) We are always less than like-for-like quality sanding. The only time sanders are close to us in price is when they offer low grade products, low quality labor, and short cuts. We use premium Brunswick water-based products, with quick dry time, and longer durability. We have quality technicians, and we are licensed and bonded.
Q) Will it get rid of scratches?
A) 1 Day No Sanding™ is focused at the existing finish. If the scratches are in the finish, they will be removed. If the scratches are in the wood, they will not be removed. 1 Day No Sanding™ only works on the finish, not on the wood itself. But since dirt accumulates in the scratches, after we clean and remove the dirt, then add the urethane, the scratches in the wood are diminished.
Q) Do I have to sand the floor if I just want to take care of a few scratches in the wood?
A) You have options. You can get the Color Service which will recolor the scratches and enhance the color of the rest of the floor, or you can do a little work yourself. Some of our customers have gotten very acceptable results by going to the local hardware store, and getting a stain that most closely matches the wood. They then apply this, as carefully as possible, on the scratch. Because the scratch is opened, raw wood, the stain will adhere. If they get stain on the areas surrounding the scratch, normally the stain comes off during the 1 Day No Sanding™ process in the areas where it was put on top of urethane, as opposed to the raw wood. The end result has worked well, and it saved the cost of our sending a technician out. **One note – this must be done 3 days before we start. The stain is oil-based, and because we are using water-based products, the stain must be completely dry.
Q) What is the difference between a gouge and a scratch?
A) A gouge is much deeper than a scratch. With 1 Day No Sanding™ we have a chance of completely resolving a scratch, but we can’t always resolve a gouge. In some cases we can use stainable putty along with the 1 Day No Sanding™ system, which will be helpful.
Q) What are the benefits of DustFree sanding?
A) When you sand a floor, you get to a new layer of wood, and you also sand out the imperfections unless the damage to the wood was too deep or too severe. The floor can be completely stained to any color you’d like. The color can go from dark to light or light to dark. Damaged planks can be replaced with new ones and blend right in. Additional areas of wood can be installed and sanded to match. Partially damaged floors can be repaired to look new. We do all of this without creating dust!
Q) Other than the lack of fumes, dust, and inconvenience, are there other advantages to your 1 Day No Sanding™ system over DustFree sanding and refinishing, in terms of durability or appearance?
A) An unappreciated advantage is that, if there is an existing finish, you end up with more finish because we don’t remove it. Instead, we prepare it to receive another coat of finish, and you haven’t lost 10 years of wear on the wood by sanding away 1/16th of an inch of the wear layer. We refinish a lot of commercial flooring less frequently now because the floors are so well protected.
Q) How much wood is removed by DustFree sanding?
A) 1/32”. If the sander isn’t removing gouges, stains, or other imperfections that require deeper sanding, he will, if he is very good, take off 1/32″. If he isn’t good, he may take off 1/8″. Another reason to use OC DustFree
Q) The floor in the kitchen appears to be stick-on vinyl tile. I do not know if there is wood floor under the tile. In the event that there is wood underneath, is it possible to remove all the glue and residue from a vinyl floor using your process?
A) The floor would have to be DustFree sanded.
Q) Can you sand out the bevels?
Q) Are steam cleaners safe for wood floors?
A) NEVER use any steam clear for your wood floors. Water & wood do not mix!
Q) How many Technicians can I expect to show up at my home?
A) From 1 to 3, depending on the size of the job.
Q) How many 1 Day No Sanding™ jobs have been completed?
A) Over the last 12 years, about 3,500.
Q) How long have you been in Business?
A) Since 1951 in Orange County California.
Q) Is it customary to tip the Technicians?
A) Tipping is not required, but it is a common practice, and greatly appreciated by our hard working technicians!